Privacy Policy
Effective Date: 12.12.24
At My Utilities Saving Partner, we are committed to safeguarding your personal information. This Privacy Policy outlines how we collect, use, and protect your data in compliance with the General Data Protection Regulation (GDPR) and other applicable privacy laws.
1. Data Controller
My Utilities Saving Partner is the data controller responsible for processing your personal data. If you have any questions or concerns about this policy, please contact us:
- Email: [email protected]
- Phone: 0800 468 1055
- Address: Unit 5, Wheatrig Farm, Kilmaurs, Kilmarnock, KA3 2NG, United Kingdom
We may collect the following types of personal data:
Eligibility Details: Information necessary to determine your eligibility for our services.
Contact Information: Name, email address, phone number, and property address.
Insurance Information: Details regarding your household or personal insurance policies where relevant.
Telecoms: Information about your telecommunications services, such as provider and tariff details.
Energy Information: Details about your current supplier or usage, where applicable.
3. How We Use Your Information
We use your personal data for the following purposes:
- To assess your eligibility for a free Energy Performance Certificate (EPC).
- To contact you regarding our services, including follow-ups related to your application.
- To provide tailored recommendations and connect you with trusted partners for energy-saving measures.
- To comply with legal obligations and ensure data security.
4. Legal Basis for Processing
We process your personal data based on the following legal grounds:
- Consent: When you opt-in to provide your information for eligibility assessment and follow-up.
- Legitimate Interests: To deliver our services and improve energy efficiency solutions.
5. Data Sharing
We may share your personal data with trusted third parties, such as:
- Professionals and companies we partner with to provide energy-saving measures.
- Regulatory authorities, if required by law.
We ensure that these third parties comply with GDPR and maintain the security of your data.
6. Data Retention
We will retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy or comply with legal obligations. Once your data is no longer needed, it will be securely deleted or anonymised.
7. Your Rights
Under GDPR, you have the following rights:
- Right to Access: Request a copy of your personal data.
- Right to Rectification: Correct inaccurate or incomplete data.
- Right to Erasure: Request deletion of your data, subject to legal obligations.
- Right to Restrict Processing: Limit how we use your data in certain circumstances.
- Right to Data Portability: Obtain and reuse your data for your own purposes.
- Right to Object: Object to the processing of your data for certain purposes.
- Right to Withdraw Consent: Withdraw consent at any time where processing is based on your consent.
To exercise these rights, please contact us using the details provided above.
8. Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse. This includes encryption, secure servers, and regular audits of our data protection practices.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website with the effective date. We encourage you to review this policy periodically.
10. Complaints
If you have any concerns about our handling of your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) or your local data protection authority.
Contact the ICO:
- Website: https://ico.org.uk](https://ico.org.uk
- Phone: 0303 123 1113
By using our services and providing your personal information, you agree to the terms outlined in this Privacy Policy.